Plans

Summary

The avatar menu at the bottom of the Agent console's left sidebar has two separate entries: Account for your profile and user ID, and Plans & billing for subscriptions, credit usage, renewals, and payment methods.

LightVela offers four plans—Launch, Cruise, Launch AI, and Cruise AI—covering everything from a light first try to high-frequency use. Each plan activates a Hermes Agent in a dedicated cloud environment with its own CPU, memory, and storage, where the agent stays online 24/7 without a server to buy or a local deployment to maintain. Plans differ in environment resources, storage capacity, and monthly AI credits, while core capabilities such as self-improvement, multi-channel access, skills, scheduled tasks, and long-term memory remain available across tiers. This page also explains refund rules and the email-based application process. Live pricing and availability are shown on the subscribe page.

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LightVela offers four plan tiers—Launch, Cruise, Launch AI, and Cruise AI—for needs ranging from a lightweight starting point to high-frequency Agent use. Each plan provides a dedicated cloud environment for a Hermes Agent and a monthly AI-credit allocation. This page explains the positioning, resources, benefits, refund rules, and application steps so you can choose the right fit.

What this page covers

• Who each plan is designed for

• Dedicated cloud environment resources, storage, and AI credits by tier

• Core Agent capabilities shared by every plan

• Current pricing, promotions, and plan-selection guidance

• Refund rules and email-based application steps

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What is a plan?

Account and billing access

Sign in to LightVela. In the Agent console, hover over your avatar and name at the bottom of the left sidebar to open the menu:

• Account opens the Account page for your profile, display name, user ID, and sign-out action.
• Plans & billing opens the Plans & billing page for your subscription, validity period, credit usage, payment methods, and renewals.

On Plans & billing, check your status in Subscription plans. If a renewable plan is available, select Renew now and follow the on-screen instructions. If you have no subscription, select Create Now to choose a plan on the Subscribe page. Under Payment method, you can add a payment card. Enter card details on the payment provider's page; LightVela does not store full card numbers.

Check the page title to confirm you are in the right place. If a purchased plan is missing, verify that you signed in with the account used for the purchase, then refresh; do not place a duplicate order. If a payment card has not appeared, finish the payment provider's flow before returning and refreshing.

New interface shown with local demo data: no active subscription or saved payment card.

Plans and resources

A plan is the resource package that activates a Hermes Agent on LightVela. After you activate any currently available plan, LightVela assigns you a dedicated cloud environment with its own CPU, memory, and storage. Your Hermes Agent can stay online 24/7 without requiring you to buy a server or deploy anything locally.

The main differences between tiers are the runtime resources, dedicated storage, and monthly AI-credit allocation. Core Agent capabilities—including adaptive behavior, multiple channels, skills, scheduled tasks, and long-term memory—remain available across tiers.

Real-time prices, inventory, discounts, and purchase availability are shown on the Subscribe page. The values below describe the current resource structure, standard list prices, and AI-credit allocation.

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Plan details

Four plans are currently available: Launch, Cruise, Launch AI, and Cruise AI. Launch and Cruise are for users who already have their own large-model API Key. Launch AI and Cruise AI provide higher AI-credit allocations for more frequent conversations, skills, and scheduled tasks.

Real-time prices, inventory, discounts, and purchase availability are shown on the Subscribe page. The table below lists only the current standard list prices.

Plan benefits

Plan pricing

Agent capabilities included with every plan

Every Hermes Agent includes the following core capabilities:

• Adaptive Agent behavior — Your Agent learns through use and becomes better aligned with your needs

• 24/7 availability — Cloud hosting keeps it online without requiring your device to stay on

• Simple configuration console — Configure models, channels, and skills from the web

• Supported messaging channels — Chat with your Agent through supported channels, including WeChat, QQ, Lark, Telegram, WhatsApp, Discord, Slack, and WeCom

• Mainstream model APIs — Use plan AI credits or configure your own model API Key as needed

• Curated skills and skill packs — Install reusable capabilities for your Agent

• Custom persona, scheduled tasks, long-term memory, and diagnostics — Cover daily use, scheduled execution, context accumulation, and runtime troubleshooting

For how AI credits are allocated and consumed, see Credits.

Plan change rules

Active plans support eligible upgrades. Check your current plan and available upgrade options in the console or on the Subscribe page, select a listed target plan, and follow the checkout instructions to confirm the order and pay. Depending on eligibility, options may include upgrades within the same plan family or across plan families. Only options actually offered for your plan are available.

The amount due for an upgrade depends on factors such as the remaining validity of your current plan, the target plan, and the rules at checkout. There is no fixed upgrade price: the actual price on the final payment page is authoritative. After payment, return to the console to check the updated plan status and benefits. If no upgrade option is offered for your target, you cannot upgrade to that target from your current plan. To keep your current tier and extend its validity, renew your plan instead.

Plan lifecycle

After a plan expires, plan benefits are suspended after 1 day. Data is retained for 14 days from the expiration date. After the retention period ends, the data is released and cannot be recovered.

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Refund guide

LightVela international site orders support refund applications by email. The refund rules are shared with LightVela plan order refund rules. The rules and steps are below.

Refund rules

• Each account can use the plan-order refund entitlement only once.

• Monthly plans: You may apply within 24 hours after the actual payment time, provided that no included AI credits have been used.

• Quarterly plans: You may apply within 72 hours after the actual payment time, provided that no included AI credits have been used.

Whether a refund application is approved depends on the LightVela support team's review.

How to apply

1. Check the refund rules and confirm that you meet the relevant conditions.

2. Send an email to lightvela@tencent.com. In the email, clearly provide your account information, such as sign-in email / sign-in method, LightVela user ID, plan name, and order time; the reason for the refund; and the current usage status of your account, such as whether an Agent has been created or run, whether AI credits have been used, and whether channels, skills, or scheduled tasks have been connected.

3. The LightVela support team will process your application within 3 working days.

4. After the refund application is approved, the system will process the refund. Refunds are returned to the original payment method within 5-10 working days. If the application is not approved, it is usually because the refund rules are not satisfied.

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FAQ

How much does each plan cost?

Real-time prices, inventory, discounts, taxes, and purchase availability are shown on the Subscribe page and payment page. The pricing table in this document lists only the current monthly standard list prices.

Can I upgrade or switch plans?

You can upgrade an active plan using the eligible options shown in the console or on the Subscribe page, including cross-family upgrades when offered. Choose only a listed eligible target. The actual amount due is shown on the final payment page.

How many Agents does one plan include?

Launch, Cruise, Launch AI, and Cruise AI each include one Agent. The Agent allowance is the number of Hermes instances that can run at the same time.

What happens when I run out of credits?

Credits measure model usage. When they run out, features that call a model become limited. Any currently available next steps are governed by the platform's latest rules. See Credits for details.

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Next steps

• Credits — Learn how model usage is measured and consumed

• Activate Your First Hermes Instance — Go from plan selection to a running Agent

• Quickstart — Follow the complete onboarding flow